FAQs

How long does delivery take?

Most orders arrive within 7–14 days, although UK deliveries are often much quicker. Once your order is on its way, we’ll send you tracking details so you can follow its journey.

What is your return policy?

We offer a 30-day money-back guarantee. If you’re not satisfied with your order, you can request a return within 30 days of receiving it, subject to our Returns Policy.

Do you ship internationally?

Yes. PetZenly ships worldwide, so customers can order from the UK and many other countries.

Do you offer free shipping?

Yes. We offer free worldwide shipping on all orders.

How can I track my order?

Once your order has been dispatched, you’ll receive an email with your tracking information so you can follow your order’s journey.

Are my payments secure?

Yes. Payments are processed securely through trusted payment providers, helping keep your payment information protected throughout checkout.

How do I choose the right product for my pet?

Each product page includes key information such as features, sizing and intended use. If you’re unsure which option is best for your pet, our team is happy to help.